Mur Hotel Neptuno - Playa del Ingles (Gran Canaria)

ex. Hotel Neptuno - Adults Only

Avenida Alfereces Provisionales 29, Playa del Ingles (Gran Canaria), Spain, 35100show map
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Highlights
8
FabulousBased on  542 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Spain

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Overview

Conveniently located next to golf courses, restaurants and bars, Neptuno Hotel offers such spa facilities as a health club, a solarium and a sauna. Offering accommodation in a 5-story modern building, the hotel was remodeled in 2008.

The hotel is around 10 minutes on foot from the city center. This property is set a few minutes walk from the sandy beach and offers umbrellas and towels.

A temple and a lighthouse are set within walking distance.

Gran Canaria airport lies within 35 minutes' drive away from Neptuno Hotel.

Rooms

Guests are offered 170 soundproof hotel rooms equipped with satellite television, climate control, an individual safe, a balcony and IDD phone. Some rooms at Neptuno Hotel have a view over the sea. The rooms come with en suite bathrooms with a shower, a hairdryer and a bidet along with an electric kettle, a fridge and a stove.

Eat & Drink

A free buffet breakfast is served every morning. The hotel features an outdoor restaurant serving local cuisine. Time Table Of The bar offers various types of soft drinks, wines and cocktails. Guests can dine at Wapa Tapa and Mr. Greek, about 150 meters away from the property.

A full breakfast is served at affordable prices. 

Services

The hotel provides a designated place for smoking, a beauty shop and a newspaper stand along with a business centre, a conference room and a copier to fit the needs of all guests.

Relax

Turkish steam bath, facials and massage are available on site. On-site sport activities include table tennis, snooker and bocce.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2008.  Number of floors:   5.  Number of rooms:   170.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Poolside snack bar

Restaurant buffet

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Golf course

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Breakfast
  • Restaurant buffet
  • Poolside snack bar
  • Snack bar
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Board games
  • Water slides
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Karaoke
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library

Room features

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Refrigerator
  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Yumbo CentrumYumbo Centrum400 ft
Cita CentreCita Centre3000 ft
Yumbo CentrumYumbo Centrum600 ftAvenida de Espana
Minigolf YumboMinigolf Yumbo600 ftCentro Comercial Yumbo, Maspalomas
Templo Ecumenico de San SalvadorTemplo Ecumenico de San Salvador2400 ftAvda. de Italia, 20. Plaza de Maspalomas. Frente a la Kashbah
KasbahKasbah2500 ftPlaza del Teide
Cita Shopping CenterCita Shopping Center2900 ftAvenida Alemania s/n
Botanical Park of Maspalomas (El Parque Botanico de Maspalomas)Botanical Park of Maspalomas (El Parque Botanico de Maspalomas)3200 ftAvda. del Touroperador Neckermann, 1 Urbanización Campo
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Cappuccino HouseCappuccino House100 ftAvda Alfereces Provisionales, 31
Shorty's Beach ClubShorty's Beach Club100 ftANEXO2 Calle Dunas 4
Todo Piedra 1Todo Piedra 1100 ftAlfereces Provisionales, 31
Parrots RestaurantParrots Restaurant400 ftJumbo center 1' planta
Wapa TapaWapa Tapa500 ftYumbo Centrum
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Centro Comercial Faro 2Centro Comercial Faro 21.0 miC/C. Faro 2, Maspalomas
Holiday World MaspalomasHoliday World Maspalomas1.1 miAvda. Touroperador Tui
Playa de San AgustinPlaya de San Agustin1.5 mi Maspalomas, Gran CanariaSpain
Playa de MaspalomasPlaya de Maspalomas1.8 mi Maspalomas, Gran CanariaSpain
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Getting around
Airports
Gran Canaria (LPA)16.7 mi
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Reviews
7.8
FabulousBased on  542  reviews
  • 6.2
    Good

    If you want to stay next to Yumbo, then this is the best hotel. If you are looking for a four star - think again. It was probably 4 star in the 80's but without renovation, it's a 2+ for me.

    Very outdated furniture and facilities. Small room. Have stayed next door at the Buenos Aires apartments and would recommend those over this hotel.

  • 9.6
    Exclusive

    Calm, relaxing atmosphere. Welcoming staff, good food, Comfortable rooms.

  • 8.8
    Superb

    They have the best cleaning staff of any hotel I've ever stayed at. It was immaculately clean. The front desk was very nice The breakfast was very good. Nice pool area, and no kids :)

    The room was small compared to other hotels we were in on the island. I thought it was going to be a lot closer to the ocean. It's a good 15 minute walk downhill and 20 minutes back and when you get there it's nothing special.

  • 4.0
    Guest rating

    There was good wi-fi access from public areas of the hotel, but none from rooms. It seemed to be a nice enough hotel for people with very different tastes from mine.

    I did not like the hotel at all. It is a mass tourist type of hotel, but with pretentious prices. I found the staff impolite. There was no assistance with baggage, despite the need to use three sets of stairs between the entrance and reception..

  • 9.6
    Exclusive

    The hotels location, there are a lot of steps at the hotel reception,and it can be difficult for people who have problems with mobility and large cases. The location to the Yumbo Centre is great for local buses, Taxies and a short walk from the promenade to the Cita Centre. The hotel provides a swipe card and you can get right into the Yumbo Centre from the rear of the hotel.

    This time we had a pool side room on the second floor, and did notice the noise from the Yumbo Clubs that went onto 4am very loud. We have stayed before and didnt notice any noise, this only appears to be on a Saturday and Sunday evenings.

  • 7.8
    Fabulous

    staff very friendly, close to Yumbo, breakfast.

  • 6.6
    Good

    Location

    Internet connection is an extra, not a service.

  • 8.2
    Fabulous

    Food was pretty good and rooms had free wi-fi and a big variety of TV channels. The hotel is very clean and the staff are friendly. Heated pool, quite decent. Great location, just behind the Yumbo, and yet not noisy at night.

    A bit dated and the gym left a lot to be desired. Nevertheless, the hotel is good value for money.

  • 9.2
    Superb

    Our balcony with Yumbo and sea view

    Wi-fi doesn't work in our room

  • 9.6
    Exclusive

    Cleanliness and location to Yumbo.

    Two small beds joined as a larger bed.

  • 9.2
    Superb

    Fantastic location. Attentive staff. Amazing food. Great value. Only one let down, they advertise a gym which is a small room with broken equipment. Otherwise great hotel.

    Just the so called gym. They would be better partnering with the local fitness centre.

  • 10.0
    Exclusive

    The buffet, the room, the pool, friendly staff

    All good

  • 10.0
    Exclusive

    The location was excellent, staff very friendly, pool side area was great with plenty of sunbeds etc. Having no kids there was a huge plus too:) Evening buffet had a great range of hot and cold food.

    We had been warned about the noise levels, and while the hotel provided ear plugs we didn´t need them at all. The Yumbo centre behind was an allegedly ´gay´only area, but we found it welcoming with a good mix of bars.

  • 10.0
    Exclusive

    I answered that in 2 above.

    Having to pay for 7 meals which I did not get and then being refused one complimentary lunch in lieu

  • 10.0
    Exclusive

    Great hotel, there was always just perfect

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Highlights
8
FabulousBased on  542 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Spain

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Gran Canaria (LPA)16.7 mi
+ More- Less
Check rooms and rates
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Check-in
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Rooms and Guests
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